Global Client Experience & CRM Lead

Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

HOW WILL YOU MAKE AN IMPACT?

Working closely with Retail teams, Regional Markets, Marketing, Digital and the Client Relations Centre, the role coordinates CRM communications, supports Sales Associate clienteling initiatives and delivers client engagement programmes including VIC events, gifting, trunk shows and partnerships.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

The role also supports the coordination of global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards.

The role contributes to the development of scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consisten...