Job Description
Purpose of the Role
As a CRM Functional Expert, you will be the driving force behind Sonova’s CRM adoption and maturity across the Wholesale organization. Acting as the global go-to person for CRM Sales topics, you’ll enable Commercial Excellence by leveraging Salesforce to its full potential—enhancing sales efficiency, process governance, and data quality to empower our teams and deliver an outstanding customer experience.
More About the Role
In this role, you’ll represent Sales within our CRM ecosystem, collaborating closely with global stakeholders, process owners, and IT partners. You will:
Lead CRM-related projects and implementations aligned with strategic commercial initiatives.
Define and optimize Sales processes within Salesforce, ensuring compliance with business and data privacy requirements.
Drive CRM adoption and release cycles, continuously improving agi...