Global Customer Solutions Lead - Multi-Country CX & AI

Johnson & Johnson is seeking a Senior Manager for their Global Customer Solutions Centre to be based in Zug, Switzerland. This role focuses on operational leadership and managing customer service operations across multiple countries including Germany, Austria, and France.

The ideal candidate will have significant experience in customer service or supply chain management and will excel in leading teams towards achieving service excellence and operational efficiencies. Requirements include a Bachelor’s degree and proficiency in English.