Global Director, Contact Center & Conversion (Cancún)

Overview

Job Purpose: You will lead the integral transformation: structure, processes, talent, technology, AI tooling, KPIs and incentives across multiple geographies. You will operate at the intersection of Sales, Operations and Marketing, building a high-touch, high-knowledge function capable of selling complex health and longevity programs to one of the world's most discerning audiences. The ideal candidate has already built and led high-performing contact-center operations and understands how to create disciplined conversion systems focused on speed-to-lead, structured follow-up, pipeline visibility and measurable commercial performance across multiple markets and properties.

Responsibilities

• Strategy, Structure & Governance
  • Lead the design and execution of the Contact Center operating model, defining structure, governance, decision rights, escalation paths and cross-functional alignment between Sales, Operations, Clinic, Marketing and IT....