Global Dispatch Administrator

Yellowjacket Maintenance is seeking an experienced Dispatch Administrator to join its growing team.  This role is responsible for globally overseeing the dispatching of maintenance staff and execution of services.  

1. Dispatch Management




1. Lead, train, and supervise team of offshore dispatchers, ensuring all services are scheduled in a timely manner




1. Train dispatch staff on best practices, ensuring schedules are optimized


2. Conduct daily scrum meetings to set deliverables for the day


3. Perform thorough pre-review of all scheduled services, make adjustments as needed


4. Perform post-review of all completed services, ensuring that follow up visits are scheduled and updates have been relayed to clients


5. Provide dispatching coverage for absences


6. Monitor workload distribution and resource utilization




2. Oversee execution of contractual services...