Global Head of Client Experience

Global Head of Client Experience

As the Global Head of Client Experience , you will lead the strategy, structure, and operational excellence of NEXT Ventures’ global customer‑facing organization. You will oversee large‑scale support operations across multiple products and regions while driving customer satisfaction, operational efficiency, workforce optimization, service quality, and scalable operational governance.

How You’ll Make an Impact

• Lead and scale the global client experience organization and end‑to‑end operations across all regions and products
• Build operational frameworks that support scalability, consistency, and performance
• Drive customer‑centric operational excellence across all customer touch‑points
• Partner with senior leadership to align operations with business strategy

• Oversee...