Global Head of Conversational AI & Bot Intelligence

A leading fintech company in Kuala Lumpur is looking for a Director of AI & Bot Intelligence to enhance its chatbot ecosystem and improve customer experiences through AI. The ideal candidate will possess over 8 years of experience in NLP and LLM systems, with proven leadership in high-growth environments. Responsibilities include optimizing automation, overseeing chatbot performance, and collaborating across teams to drive strategic AI initiatives. This position offers a comprehensive benefits package and a vibrant multicultural work environment.
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