Global Head of Services - Appear

The **Global Head of Services** oversees **Customer Services**, **Customer Success**, and **Professional Services** worldwide. Reporting to the COO, this leader sets the strategic vision for all service-related functions, ensuring they align with the company’s broader operational and financial objectives. In a matrix structure, regional service teams adapt centrally defined methods and frameworks to local needs, while maintaining direct functional alignment with the Global Head of Services. Acting as the owner of the service portfolio, this position collaborates closely with Commercial (Technical Sales) and Product teams to continually refine, evolve, and expand offerings. Success in this role requires balancing high-quality, consistent service delivery with the flexibility needed for local market adaptation, all while driving profitability and customer satisfaction.
**Why Appear?**
- Be part of a growing global company, experiencing cross-cultural collaboration in a diverse and ...