Global Help Desk Intern (Start ASAP)

Support global IT operations by managing help desk tickets, configuring hardware, and contributing to process improvements at Guidewire.

Your Role

Here’s what you will be doing:

• Assist with Global Help Desk tickets and projects, including documenting and improving processes within the Global Help Desk and IT teams.
• Configure Windows and Mac hardware for end-users, ensuring smooth onboarding and technology access for new hires.
• Support hardware inventory management, hardware disposal, and inventory updates to maintain operational excellence.
• Collaborate with team members to deliver innovative, resilient solutions and value-add services aligned with BizTech’s priorities.
• Contribute to process documentation and knowledge sharing to enhance team efficiency and employee experience.
• Participate in ad-hoc tasks and projects based on departmental needs and your skillset.
• Gain exposure to ITIL proc...