Location
Illinois City, Illinois
Job Type
Full-time
Posted
May 16, 2026
Job Description
Job Summary:
- The Global HR Service Delivery Staff Manager is responsible for organizing the design and implementation of the HR Service Delivery Strategy. This position collaborates with HR Departments, Regions/Districts/Business Units, and GBS to align expectations, design, and enhance processes that improve efficiency, meet HR Department needs, and enhance employee experience.
- The role drives the design and implementation of HR processes, including employee self-service options, and provides continuous oversight of the HR Roadmap. The Manager facilitates collaboration across GBS and HR to ensure high-quality end-to-end service while addressing escalations. This position also analyzes HR service delivery channels (e.g., web portal, phone, online request, chat, and mobile) to optimize efficiency and effectiveness.
- The role monitors compliance, improves business results, an...
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