Global Intraday & WFM Lead

A leading global healthcare company seeks a Global Intraday Coordinator/Workforce Analyst in Kuala Lumpur. The role entails monitoring real-time service performance, managing staffing needs, and fostering collaboration across regions. Ideal candidates have 3+ years in Workforce Management, advanced Excel capabilities, and strong analytical skills. This position promotes technology innovation and aims to standardize global operations. A comprehensive understanding of WFM principles and tools is essential, and the work environment prioritizes continuous improvement and efficiency.
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