Global LMS Help & Support Lead

100% Remote

Role Summary
The Global LMS Help & Support Lead is responsible for owning and scaling the end to end help, support, and service experience for *** s global Commercial Learning Management System (LMS). This role ensures seamless, reliable, and high quality support for all commercial learners and stakeholders including internal employees, partners, and external audiences while enabling adoption, satisfaction, and business continuity across regions.
Operating at the intersection of learning technology, operations, and user experience, this individual oversees service delivery, partners with technology vendors, and drives continuous improvement for *** s commercial learning platform ecosystem.
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Key Responsibilities
Global LMS Support Strategy & Governance
" Owns the global help & support model for the Commercial LMS, including tiered support, escalation paths, and service-level expectations...