Global Operations Optimization Manager

Role Summary

The COE Lead for Digital Freight Forwarding is responsible for driving operational excellence, digital transformation, process innovation, and capability building across the freight forwarding business unit. This role acts as the strategic anchor for standardization, automation, product enablement, and business performance improvement across global and regional operations.

Key Responsibilities

1. Digital Transformation & Innovation

• Drive adoption of digital products across operations, sales, and customer service teams.
• Evaluate emerging technologies and recommend solutions that improve operational efficiency, customer experience, and cost productivity.

2. Process Excellence & Standardization

• Define and govern standard operating procedures (SOPs) for end‑to‑end freight forwarding (Ocean, Air, LCL, FCL, Customs, I...