Global People Services Lead, Regional Delivery

Responsibilities

• Manage APAC employee benefits and insurance operations across 11 markets, including renewals, compliance, enrolments, billing, and vendor coordination.
• Act as the main point of contact for brokers, insurers, Payroll, Finance, HRIS, and external vendors.
• Support payroll‑related benefits activities, ensuring accurate deductions, reimbursements, and compliance reporting.
• Oversee Joiners, Movers & Leavers (JML) processes, ensuring smooth employee lifecycle transitions and timely workflow/ticket management.
• Handle escalations, monitor operational workloads, and resolve process bottlenecks to maintain service levels.
• Support audits, maintain accurate HR records, and ensure compliance with operational controls and documentation standards.
• Drive process improvements, system enhancements, reporting updates, UAT, and operational readiness during go‑live/hypercare phases.
• Support compensat...