Global Player Support Quality Analyst

Firstfun is seeking a Customer Service Specialist in Singapore to enhance player experience across its global mobile game titles. This role focuses on monitoring support quality, improving workflows, and ensuring responses meet global standards. You will collaborate with teams in China to ensure efficient, player-centric support operations.

The ideal candidate has a Bachelor's degree, strong communication skills in English and Mandarin, and a passion for gaming. Experience in customer support or quality assurance is advantageous.