Global Quality Leader — Lean Six Sigma & CX Excellence

Teleperformance is seeking a Quality Manager in Malaysia, Sabah. This role involves leading and managing a QA team to ensure the quality standards are met. You will introduce initiatives related to quality assurance audits, driving audit efficiency, and engaging with clients and operations leaders.

The ideal candidate should have at least 3 years of experience in managing quality in BPO settings, strong leadership skills, and be proficient in data analysis. Certifications like Lean Six Sigma are a plus.