Global Service Desk and Technological Transformation Lead

Global Service Desk and Technological Transformation Lead

Our client offers culinary solutions in several countries of Europe and Africa with prestigious local brands (e.g., Jumbo, Gallina Blanca, Erasco, Gino, Liebig, Star, Bama, D&L, Grand'Italia, Blå Band).

This role is fundamental to technological transformation and standardization at the Agrolimen group. The ideal candidate will lead the Global Service Desk, unifying support processes for multiple companies. Their mission will be to ensure operational excellence and customer satisfaction worldwide, implementing a single, efficient service model.

Mission

• Lead the Service Desk transformation: Drive the evolution from a fragmented support model to a unified, global Service Desk, establishing standardized processes and tools.
• Drive technological standardization: Lead initiatives to consolidate support tools and processes, resolving complexities of working with different Jira in...