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Graduate Trainee, IT (UAE National Only)

BESIX Infra · Dubai, Dubai, United Arab Emirates

Location
Dubai
Job Type
Full-time
Posted
June 19, 2026

Job Description

Job Description


Why This Role Matters

The ICT Support Specialist ensures that all employees have reliable access to technology and digital tools, enabling smooth business operations. By providing timely troubleshooting, system access management, and hardware support, this role minimizes downtime and enhances productivity. Serving as the first point of contact for ICT issues, the specialist helps maintain a secure, efficient, and well-supported IT environment that allows the organization to operate effectively and achieve its strategic objectives.

What You’ll Drive

  • Receive, log, and manage ICT issues and service requests via approved channels (email, portal, phone).
  • Categorize, prioritize, and assign tickets based on urgency and impact.
  • Provide first-level troubleshooting and resolution for common ICT issues, escalating unresolved problems to second- or third-level support teams.
  • Update ticket status an...

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