Location
petaling jaya
Job Type
Full-time
Posted
June 19, 2026
Job Description
Grey Shift‑ Manager, Customer Service
Posting Date: 10 Jun 2026 | Close Date: 08 Sep 2026
Client Background
Fintech Company Serving the Financial Services Industry in ASEAN Countries
Location
PJ
Tenure
Permanent role
Salary
Basic Salary
Core Responsibilities
- Incident & Queue Management: Oversee ticketing queue handed over from morning team and during night-hours, ensuring swift triage and resolution of trading platform glitches, API connection and latency issues.
- Market‑Hours Coverage: Ensure seamless IT support during overseas market hours, focus on outages that directly impact financial transactions and client account access.
- Shift Leadership & Handoffs: Lead a team of IT support staff (or Night Agents), conduct beginning‑of‑shift reviews, and ensure comprehensive operational handoffs to the morning team.
- Escalation & Crisis Communication: Act ...
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