Job Description
The Group Spa Manager will be a hands‑on and experienced leader responsible for overseeing the operational performance, brand consistency and overall service excellence across all spa branches. This role includes the design and implementation of group‑wide policies and procedures, with a focus on identifying and closing operational gaps to enhance efficiency and profitability. The manager will drive staff development and training initiatives to ensure a motivated and skilled workforce aligned with the company’s standards and values.
In addition, the Group Spa Manager will ensure consistent delivery of the brand experience and uphold strict quality control measures across all locations. The role also includes leadership in crisis management and the handling of client relations escalations to maintain service excellence and protect the company’s reputation.
As part of a structured rotation, the Group Spa Manager will be physically present at each branch at least onc...