Growth & Patient Engagement Executive (Contact Center)

Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up. This role combines sales, patient engagement, appointment coordination, and customer service, with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs, while ensuring a premium patient experience.

What You’ll Do

Lead Conversion & Sales

• Convert inbound, WhatsApp, missed calls, and outbound leads into appointments
• Follow up consistently with new, warm, and aged leads
• Present services and packages clearly and close patients confidently
• Handle objections (pricing, timing, insurance, competition) professionally

Patient Communication & Support

• Act as the first point of contact across phone, WhatsApp, and CRM
• Provide accurate, clear info...