Location
toronto
Job Type
Full-time
Posted
July 04, 2026
Job Description
Join Woodbine Racetrack and Woodbine Mohawk Park as the Guest Experience and Retail Operations Manager. In this role, foster an environment where exceptional service and guest satisfaction thrive.
As a leader in this hands-on managerial position, your focus will be on developing team performance and customer relations. You will recruit skilled employees, manage daily operations, and ensure a seamless experience for all guests. Facilitating communication and gathering feedback is crucial for surpassing customer expectations.
Key Responsibilities:
• Lead recruitment of high-performing team members
• Address guest complaints through effective communication
• Conduct operational meetings for race-day readiness
• Summarize and share schedules of racing events
• Ensure proper communication regarding loyalty initiatives
Requirements:
• 5 years of experience in a related field
• 2 years in a leadership capacity
• Educational background in Business Management
As a leader in this hands-on managerial position, your focus will be on developing team performance and customer relations. You will recruit skilled employees, manage daily operations, and ensure a seamless experience for all guests. Facilitating communication and gathering feedback is crucial for surpassing customer expectations.
Key Responsibilities:
• Lead recruitment of high-performing team members
• Address guest complaints through effective communication
• Conduct operational meetings for race-day readiness
• Summarize and share schedules of racing events
• Ensure proper communication regarding loyalty initiatives
Requirements:
• 5 years of experience in a related field
• 2 years in a leadership capacity
• Educational background in Business Management
Ready to Apply?
Submit your application for Guest Experience and Retail Operations Manager at Woodbine Entertainment
Apply Now