Guest Experience Expert 賓客體驗專家

Marriott International · Taiwan, Taipei City, Taiwan

Location

Taiwan

Job Type

Full time

Posted

July 07, 2026

Job Description

Purpose of Role
Responsible for executing Welcome Experience in the daily operation of Welcome Office (Including Welcome Desk, Whatever Whenever, and Concierge). Providing WOW service to guests throughout all communication channels and collaborate with respected departments to ensure guest satisfaction. Utilize OPERA, Infrasys, Go Concierge, and GXP System to improve the scope of services in spirit of Whatever Whenever promise. 
Responsibly Description 
General
Interact with, and constantly create unique experiences for our guests during all encounters. 
Accurately follow all Welcome Desk / Whatever Whenever / Concierge HIDs. 
Be proficient in OPERA, Go Concierge, GXP, Infrasys, Visionline and be able to log requests into the GXP System.
Keep the Welcome Office environment in good order of repair and cleanliness.
Excellent knowledge and ability to answer questions about hotel facilities, meeting rooms, or...
        

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