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Guest Experience Expert (Receptionist)

Marriott International · Cape Town, Western Cape, South Africa

Location
Cape Town
Job Type
Full time
Posted
June 24, 2026

Job Description

JOB SUMMARY

Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures

CANDIDATE PROFILE 

Education and Experience

  • At least 2- 3 years’ experience in a Receptionist/ Front Desk Agent position within a Hotel environment
  • An appropriate recognized qualification would be advantageous
  • Proficiency in Microsoft packages 
  • Working Knowledge in Fidelio Opera 
  • Available to work flexible working hours and rostered shifts as and when required

    • CRITICAL WORK ACTIVITIES

  • Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering. 
  • Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereo...

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