Guest Experience Manager | Hilton Dubai Palm

EOE/AA/Disabled/Veterans

At Hilton Dubai Palm Jumeirah a Guest Experience Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

As Guest Experience Manager you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Experience Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Meet greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guest...