Guest Experience officer / Guest services (Western Cape)

Guest Experience officer / Guest services (Western Cape)

Guest Relations Officer (Fixed-Term Contract)

We are seeking a professional and welcoming Guest Relations Officer to join our client's hospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.

Key Responsibilities

• Greet guests warmly and handle check‑in and check‑out procedures.
• Share guest information with relevant departments to ensure smooth communication.
• Assist with reservations, restaurant bookings, tours, transfers, and itineraries.
• Maintain accurate guest details, profiles, and billing information.
• Prepare welcome letters, registration cards, and other guest documentation.
• Handle guest queries, calls, and concerns in a professional manner.
• Support the reservations, spa, housekeeping, and food & be...