Guest Experience Supervisor Arabic Speaker

MAIN DUTIES:

Administration

• Coordinate and assist with organizational mailings as needed.
• Attend other corporate department meetings as needed.
• Schedule activities for guests.
• Trace relevant statistics about clientele
• Coordinate all activities for guests with concierge
• Answer and send emails following Sofitel email etiquettes  
• Assist with check-in / check-out especially for VIP
• Assist staff with language and culture
• Coordinate with security department for any guest incident in the hotel
• Assist with translations particularly for e-mails
• Provide feedback from guests to GEX Manager for action

Financial and Revenue Responsibilities

• Sells special set ups f.e. for birthday Anniversary etc.
• Is close with room dining and housekeeping to make sure the set ups will be in guests room

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