Guest relations executive

ALIV Regenerative Wellness | Pune (location-specific)
About the role
For a clinic serving founders, CEOs, and CXOs, the front desk is not a reception desk — it's the first and most frequent human touchpoint of a premium experience. The clinical work can be world-class, but if the first call, the first Whats App reply, or the first walk-in feels like a standard OPD, the brand breaks before the consult begins.
We're hiring a Front Desk & Guest Relations Executive who treats every interaction as concierge-grade: warm, polished, discreet, and effortless. You'll own the client's experience from first contact through every visit — booking, welcoming, coordinating, following up, and quietly making sure nothing falls through the cracks.
This is a frontline role with real ownership. You are not taking messages. You are holding the relationship.
Reporting & team
Reports to: Location Lead / Operations
Works alongside: Physicians, nursing team, marketing (lead handoff), data/o...