Guest Relations Executive

About the Role
Our
outlets are seeking a poised and service-driven
Guest Relations Executive
to oversee Front-of-House guest engagement and reservation management. As the first point of contact, you will play a key role in shaping our guests' experience - ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment. Key Responsibilities
Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.
Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.
Optimise table allocation and guest flow to maximise service efficiency during peak periods.
Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.
Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.
Monitor overall servi...