Guest Relations Executive

Company Overview

NuVe Group is a collection of curated hotels that provide an iconic lifestyle hospitality for modern travelers, allowing guests to be a part of the local culture and community.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Responsibilities

• Process guest check-ins and check-outs efficiently to ensure smooth arrivals and departures
• Enter and update all reservations accurately and promptly to maintain up-to-date booking records
• Respond to guest enquiries and complaints by providing clear information and effective solutions to enhance guest satisfaction
• Attend to customer needs proactively to ensure a positive and memorable guest experience
• Follow up on email enquiries promptly to maintain effective communication with guests
• Collaborate closely with Hous...