GUEST RELATIONS MANAGER - Holiday Home, Dubai

GUEST RELATIONS MANAGER - Holiday Home, Dubai

Full-time

CLIENT: Holiday Home provider

LOCATION: Dubai, UAE

We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay.

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Be a continual source of information, help and assistance to all guests
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Manage guest relations team
• Analyze customer feedback and suggest ways to improve ratings
• Recommend local tourist spots, includin...