Guest Relations Manager

The Chelsea Harbour Hotel is looking for a dynamic and energetic Guest Relations Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

You will be responsible for:

• Drive high levels of service, satisfaction and loyalty amongst guests and be the “go to” person for guests and particularly VIP’s.
• Be the proactive point of contact for guests, pre, during and post stay.
• Effectively lead the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments.
• Be the caretaker for suite guests, special occasion guests and long stay guests
• Meet and entertain guests and VIP’s, building relationships with them encouraging repeat custom.
• Analyse, review and respond to Social Media and guest internal and external feedback p...