Guest Relations Officer, Capri By Frasers China Square

We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

• Answer phones in a prompt and courteous manner
• Welcome guests in a friendly, prompt, and professional manner
• Register guests, issue room keys, provide information on hotel services and room location
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Work closely with the Duty Managers (DM)/Guest Relations Executive...