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Guest Relations Officer/Pullman Porter at Accor

Confidential · Kenya, Kenya, Kenya

Location
Kenya
Job Type
Full-Time
Posted
June 14, 2026

Job Description

Job Description

We are seeking a dedicated Guest Relations Executive to ensure every guest enjoys a memorable and seamless stay. This role requires a combination of impeccable hospitality skills, attention to detail, and a genuine passion for exceeding guest expectations.


Key Responsibilities:

  • Guest Engagement: Welcome guests warmly upon arrival, engage with them throughout their stay, and anticipate their needs to provide personalized service and enhance their overall experience.

  • Concierge Services: Assist guests with various requests, including restaurant reservations, transportation arrangements, and sightseeing recommendations, ensuring that their stay is both enjoyable and convenient.

  • Problem Resolution: Address guest concerns and complaints promptly and effectively, seeking solutions to ensure guest satisfaction and retention.

  • Guest Feedback: Solicit feedback from guest...

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