Guest Relations Team Leader – Guest Experience & Service Leadership Partner InterContinental Re[...]

Overview

Guest experience defines our reputation. At InterContinental Residences Dubai Business Bay, we are seeking a Guest Relations Team Leader to support the delivery of exceptional guest experiences while leading daily guest relations operations and contributing to the success of the Front Office team. This role is designed for a confident, service‑driven hospitality professional who combines leadership, operational excellence, and genuine care for guests.

Responsibilities

Your day‑to‑day tasks include, but are not limited to:

• Guest Experience & Engagement
  • Welcome guests and provide personalised service throughout their stay
  • Build strong guest relationships and anticipate individual needs
  • Recognise VIPs, long‑stay guests, repeat visitors, and special occasions
  • Ensure guest requests are handled promptly and professionally
  • Create memorable moments that enhance guest satisfaction a...