Job Description
Job title: Guest Service Agent
Reports to: Front Office Manager
Job purpose
To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.
Responsibilities
• Report to work on time and in proper uniform adhering at all times to company grooming standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests’ needs, respond promptly and acknowledge all guests regardless of business volume.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of front desk work area.
• Demonstrate complete knowledge at all times of:
A. Hotel features/services and hours of operation.
B. Room types, numbers, layout, décor and locations.
C. Room rates, special packages and pro...