Guest Service Agent (Reservation/Call Center)

This job opportunity is with a planned starting date of 1st September 2025.

Key Responsibilities

Reservations

• Handle individual and group room reservation requests via phone, email or other channels.


• Accurately enter bookings into the reservation system (e.g. Opera PMS).


• Provide information about room types rates promotions and availability.


• Upsell rooms and services to maximize revenue.


• Ensure all reservation details are accurate and updated.


• Process reservation modifications and cancellations in line with company policy.

Call Center Operations

• Answer inbound calls promptly and professionally.


• Respond to general inquiries complaints or requests for information.


• Redirect calls to appropriate departments when necessary.


• Log all guest interactions in the CRM o...