Guest Service Agent

Mauna Lani · Waimea, Hawaii, United States

Location
Waimea
Job Type
full-time
Posted
July 04, 2026

Job Description

Job Description

The base salary for this position is $25.83 hourly.

Our Guest Service Attendant is one of the guest's first impressions of the resort and this person holds a very important role.  This person sets the tone, pace and vibe of the resort from the start.  He or she will handle all aspects of front office work and guest servicing during the guest's stay ensuring total and complete satisfaction.  The successful candidate will work in a face paced and high volume work environment and provide consistent luxury guest experience.  Previous front office experience in a luxury hotel environment preferred. This is a casual position. 

  • Greet and acknowledge all arriving, in-house and departing guests. 
  • Escort guests to the room when required.
  • Must be knowledgeable about all resort activities, outlets and services.
  • Responds to all ALICE tickets and utilizes ALICE to communicate with other department...

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