Guest Service Associate - Front Office

• JOB PURPOSE

Guest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls guidelines.

• RESPONSIBITIES & EMPOWERMENT
• Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
• Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.
• Notes, collects and actions any guests’ preferences to maintain guest profiles.
• KEY OPERATIONAL RESPONSIBILITIES

People Management

• Helps in creating a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination ...