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Guest Service Officer - Concierge, Park Hyatt Kuala Lumpur

Hyatt Corporation · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Location
Kuala Lumpur
Job Type
Full-time
Posted
July 06, 2026

Job Description

You will be responsible for providing an excellent and consistent level of service to the guests. The Guest Service Officer - Concierge is responsible for providing exceptional service to guests and ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of hospitality, and working closely with the concierge and front office teams. 


  • Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.

  • Ideally with a university degree/diploma in Hospitality or Tourism management.

  • Work experience as a Guest Service Officer within luxury hotels is preferred. Fresh graduates are welcome. 

  • Professional appearance and demeanour, with the ability to remain calm and composed under pressure.

  • Excellent communication and interpersonal skills, strong organizational, and multitasking abilities. 

  • Basic computer skills, including pr...

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