Guest Service Officer - Front Office

About The Role

Join the dedicated team at the 5‑star Park Hyatt Auckland as a Guest Service Officer – Front Office. This Full‑Time permanent position is based in the heart of Auckland CBD and plays a vital role in delivering exceptional service to our discerning guests.

What You'll Be Doing

• Provide a warm and friendly welcome to all guests, ensuring a seamless check‑in and check‑out experience.
• Assist guests with enquiries and requests, anticipating their needs to exceed expectations.
• Manage guest accounts, process payments, and handle cash and credit card transactions accurately.
• Maintain detailed records and an organized filing system.
• Actively promote the hotel's facilities, services and special offers to guests.
• Collaborate with other departments to resolve guest issues and ensure a high level of customer satisfaction.
• Adhere to all hotel policies, procedures and health & safety regu...