Guest Service Representative

Guest Services Representative

Job Description

Provide genuine, efficient and friendly service for front of house to ensure smooth operations.

Primary Responsibilities

• Greet guests and courteously answer questions about the hotel and local area.
• Check guests in and out in an efficient and friendly manner
• Resolve complaints in a positive manner.
• Answer phones, direct calls and take reservations.
• Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
• Manage cash handling and check cashier closings and deposits.
• Monitor high balance guests and payments owing and take appropriate action.
• Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
• Be attentive, friendly, helpful and courteous to other team members and guests.
• Wear the proper uniform at all times. Uniform must be wri...