Job Description
Marina Del Rey Hotel is looking for a Guest Service Supervisor to join the team! The Guest Service Supervisor will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Essential Functions and Responsibilities of the job include but are not limited to:
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Be proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status.
• Check travel agent commissions, franchise frequent stay program activity and central reservation...