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Guest Service Supervisor

Germain Hôtels · Ottawa, Ontario, Canada

Location
Ottawa
Job Type
Full Time
Posted
March 14, 2026

Job Description

Your repartee is as legendary as your sense of hospitality!


The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

WHAT YOU'LL DO

  • Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.

  • Support team members in their work and professional development.

  • Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected. 

  •  Be in constant communication with other departments to smoothly coordinate customer service activit...

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