Guest Services Manager

Malay, Aklan, Philippines Crimson Resort and Spa Boracay

FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY

JOB SUMMARY:

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as contributing to optimizing room sales.

JOB DESCRIPTION:

• Formulates and administers Guest Services policies and procedures.
  
• Familiarizes self with new procedures and updates staff at all times.
  
• Prepares and maintains Guest Services manual for the resort.
• Communicates the content of the manual to all staff.
• Supervises the Guest Relation staff in the day to day Reviews all arriving repeat guests and ensure amenities are accorded based on the ...