Guest Services Representative - Patient Relations_QMCP (Call-In, Shift Varies)

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:
• As an initial and final point of contact, the Guest Services Representative (GSR) represents the brand and image of The Queen’s Medical Center - Manamana and The Queen’s Health System (QHS) using the CARE values of Compassion, Aloha, Respect and Excellence, and AIDET methodologies.
• In partnership with Volunteers, Lobby Staff, Environmental Services and Security, maintains a welcoming lobby experience with a priority focused on safety, service excellence and attention to detail.
• In a warm and friendly manner, provides patients and visitors with general information, escorting and wayfinding support, and assistance with patient/visitor complaints, problems, or special needs.

II. TYPICAL PHYSICAL DEMANDS:
• Sitting, finger dexterity, seeing, hearing, speaking.
• Frequent: standing, walking, lifting, pushing and carrying usual weight up to 25 pounds, pushing/pulling patient in wheel chair up to 25 pound...