Location
toronto
Job Type
Full-time
Posted
June 19, 2026
Job Description
What you'll do
- Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
- Support team members in their work and professional development.
- Ensure a regular presence in the service areas to uphold aesthetics and comply with health, safety, hygiene, and sanitation regulations.
- Maintain constant communication with other departments to coordinate customer service activities, including inventory management during busy periods.
- Act as a resource person for the team for complaint management, delivery of service excellence, and in the event of an emergency or crisis.
What you'll bring
- Diploma in Hotel Management (asset)
- Minimum 2 years' management or supervisory experience in a hotel context
- Leader capable of inspiring, motivating, and mobilizing teams
- Empathy for guests, understanding their feelings and concerns
- Ability to ...