Guest Services Team Leader

Miral · United Arab Emirates, United Arab Emirates, United Arab Emirates

Location

United Arab Emirates

Job Type

Full time

Posted

July 03, 2026

Job Description

Job Overview:
The role impacts on the opening, daily operation and closing of the leisure facility. The role is instrumental in creating smiles for guests and colleagues, whilst protecting and maximizing revenue. 
This position oversees the colleague provision of the guest experience in terms of queue line management, selling of tickets, lockers, strollers, turnstile admission and exits, handling guest enquiries, lost and found, information point, guest complaints and friendly guest relations
Job Scope:
Develop guest services team to provide outstanding guest service through daily supervision of operations at areas that guest services is required to assist 
Manages a team of front line colleagues to include their on the job training, daily attendance, grooming, coaching, appraisals and personal development plans 
Engender a culture of positivity and teamwork within the department, across all levels 
Schedule breaks and i...
        

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