Guest Support Advisor (Live Chat)

Overview

We are launching a Guest Support Advisor (Live Chat) role to enhance our digital guest experience at our Ipswich Head Office. The role is the friendly digital face of Fred. Olsen Cruise Lines, providing quick, accurate answers via live chat, social channels, and brief phone calls.

Responsibilities

• Maintain smooth, real‑time conversation flows with guests through live chat and social media platforms (Facebook, Instagram).
• Resolve most queries on the spot and guide guests through the My Cruise platform.
• Manage Guest Services tickets and complete key admin tasks accurately.
• Support guests with booking, boarding, cruise information, documentation, tours and general questions.
• Collaborate with other teams to resolve enquiries and spot trends to improve service.
• Deliver polished responses that reflect the Fred. Olsen brand tone.

Work Hours & Schedule

This is a full‑tim...