Head: Customer Operations

Teneo is a leading online school, serving thousands of students and families across the world. We’re building the future of digital‑first education – combining world‑class teaching with cutting‑edge technology to deliver an unparalleled customer and learner experience.

THE ROLE

The Head of Customer Operations is responsible for overseeing and managing all customer‑related functions and teams within the organisation. The role plays a crucial part in ensuring exceptional customer experiences, driving customer satisfaction, and maximising customer lifetime value. Reporting to the Chief Commercial Officer, the Head of Customer Operations leads diverse teams, working collaboratively across departments to enhance the overall customer journey.

KEY RESPONSIBILITIES

Strategy and Leadership

• Develop and execute a comprehensive customer operations strategy aligned with the company's objectives and values.
• Provide strategic...